By accessing or using the website at https://forumaqua.com (the "Site"), operated by ForumAqua ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions stated here, please do not use our Site or services. These terms apply to all visitors, users, and others who access or use the Site.
We reserve the right to modify or replace these Terms at any time. Changes are effective immediately upon posting. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes. It is your responsibility to review these Terms periodically for updates.
All products listed on our Site are bathroom fixtures, accessories, and related home improvement items. We make every effort to display product colors, finishes, and dimensions as accurately as possible. However, variations in monitor settings and manufacturing processes may result in slight differences between what you see on screen and the actual product.
Prices are listed in USD and are subject to change without notice. We reserve the right to correct pricing errors at any time, including after an order has been submitted. In the event of a pricing error, we will contact you to confirm whether you wish to proceed at the corrected price or cancel your order.
Product availability is not guaranteed until your order is confirmed. We may limit order quantities at our discretion. All sales are subject to inventory availability and may be discontinued without notice.
When you place an order through our Site, you agree to provide current, complete, and accurate purchase and account information. We accept major credit cards, PayPal, and other payment methods as indicated at checkout. All payments are processed securely through our payment partners.
By submitting an order, you authorize us to charge your selected payment method for the total amount, including applicable taxes and shipping fees. Orders are not considered accepted until you receive an order confirmation email. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product or pricing information, or suspected fraud.
If we cancel an order after payment has been processed, we will issue a full refund to your original payment method within 5-10 business days.
We ship to addresses within the United States. Standard shipping rates apply based on order total and destination. Orders over $99 qualify for free standard shipping. Orders under $99 are subject to shipping fees starting at $9.98. Expedited shipping options are available at checkout for an additional charge.
Delivery times are estimates and begin from the date of shipment, not the date of order. We are not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control. Risk of loss and title for items pass to you upon delivery to the carrier.
Large or oversized bathroom fixtures may require freight delivery with additional handling requirements. You will be notified if special delivery arrangements are needed for your order.
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return most unused items in their original packaging within 30 days of delivery for a full refund or exchange. Custom or special-order bathroom fixtures are non-returnable unless defective.
To initiate a return, please contact our customer service team at [email protected] or call +86 15383480358. You will receive a Return Merchandise Authorization (RMA) number and detailed return instructions. Items returned without an RMA number may be refused or subject to a restocking fee.
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, or damaged in transit). Refunds are processed within 5-10 business days of receiving the returned item at our facility.
All content on this Site, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of ForumAqua or our content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from this Site without our prior written consent. This includes scraping, data mining, or using automated tools to extract content. Unauthorized use may result in legal action.
To the fullest extent permitted by applicable law, ForumAqua shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the Site or products purchased through the Site.
Our total liability to you for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid for the specific product or service that gave rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
These Terms shall be governed by and construed in accordance with the laws of the United States and the State of [State], without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located within [State], and you consent to the personal jurisdiction of such courts.
If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
If you have any questions about these Terms of Service, please reach out to us:
