ForumAqua currently ships to all 50 United States, including Alaska, Hawaii, and Puerto Rico. We do not ship to international destinations, APO/FPO addresses, or PO Boxes at this time. All orders are shipped from our distribution centers within the continental United States.
Please ensure that your shipping address is complete and accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect addresses. If a package is returned to us due to an undeliverable address, we will contact you to arrange reshipment at your expense or issue a refund minus original shipping costs.
We offer competitive shipping rates based on your order total and destination. Orders over $99 qualify for free standard shipping within the contiguous United States. Orders under $99 are subject to a flat shipping fee starting at $9.98, calculated at checkout based on your location and order weight.
Please note that free shipping applies to standard ground delivery only. Expedited shipping methods (2-Day, Overnight) are available for an additional charge regardless of order total. Oversized or freight items such as bathtubs, vanities, and large shower enclosures may incur additional handling fees due to their size and weight.
Order Total
Standard Shipping
Estimated Delivery
Under $99
Starting at $9.98
5-7 business days
$99 and above
FREE
5-7 business days
Expedited (any amount)
Calculated at checkout
2-3 business days
Most orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 12:00 PM EST may be processed the following business day. During peak seasons or promotional events, processing times may extend to 3-5 business days.
Custom or special-order bathroom fixtures may require additional processing time, typically 2-4 weeks. You will be notified of the estimated processing time for custom items at checkout and in your order confirmation email.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Please allow 24-48 hours for tracking details to update in the carrier's system.
Delivery times vary depending on your location and the shipping method selected. The following estimates apply after your order has been processed:
•Standard Ground: 5-7 business days for contiguous US; 7-10 business days for Alaska, Hawaii, and Puerto Rico
•Expedited (2-Day): 2-3 business days for contiguous US
•Freight/LTL (large items): 7-14 business days; carrier will contact you to schedule delivery
Please note that delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, carrier capacity, customs processing (for applicable territories), or other circumstances beyond our control. We are not responsible for carrier delays.
Oversized bathroom products such as freestanding bathtubs, vanity cabinets, shower enclosures, and large mirror cabinets ship via freight carriers (LTL - Less Than Truckload). These items require special handling and delivery arrangements.
When your freight order ships, the carrier will contact you directly to schedule a delivery appointment. Standard freight delivery includes curbside delivery only. The driver will bring the item to the curb or end of your driveway; they are not required to bring items inside your home, up stairs, or unpack the product.
Please inspect your freight shipment thoroughly before signing the delivery receipt. Note any visible damage on the delivery paperwork and take photographs. If you refuse delivery due to damage, contact us immediately at +86 15383480358 so we can arrange a replacement. Failure to document damage at delivery may limit our ability to file a claim with the carrier.
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our Site and viewing your order history.
Please allow 24-48 hours after receiving your tracking number for the carrier's system to update with scan information. If your tracking information has not updated within 3 business days of receiving your shipping confirmation, please contact our customer service team at [email protected] for assistance.
If your package appears lost in transit (tracking shows no movement for 7+ business days), please contact us at [email protected] or +86 15383480358. We will initiate a trace with the carrier and work to resolve the issue promptly. If the carrier confirms the package is lost, we will ship a replacement at no additional cost or issue a full refund.
If your order arrives damaged, please retain all packaging materials and contact us within 48 hours of delivery. Provide clear photos of the damaged item and packaging. We will arrange a replacement or refund based on the extent of the damage and product availability.
For any shipping-related questions or concerns, our customer service team is here to help:
