We originally started as a company focused on building and engineering solutions, providing automatic doors, bollards, and automation services. Over the years, working closely with building materials and home improvement projects, we noticed that many customers needed reliable bathroom solutions during renovations. That is why we launched our online store, specializing in high-quality shower sets, kitchen faucets, toilet faucets, and washbasins. Our goal is to bring professional construction experience into every bathroom product, so every customer can enjoy a safe and comfortable home experience.
Absolutely. Our products are built to meet strict North American standards and undergo rigorous multi-point quality inspections before leaving our facility. Our shower systems are trusted in residential and commercial projects across the United States — from single-family homes to multi-unit developments. Every product ships with full warranty coverage, clear English-language instructions, and US-standard fittings to ensure straightforward installation and long-term safety. Based on our hands-on experience with American job sites, we know that a great bathroom experience starts with durable materials, reliable performance, and designs that hold up to real-world daily use.
You can place an order directly on our website. We support multiple payment methods, including Stripe credit card payments. All transactions are encrypted to protect your information. Our online payment system is directly linked to our company bank account, ensuring that every transaction is secure and transparent.
All our products are shipped from our US warehouse. Most orders are processed within 1–2 business days (Monday through Friday, excluding holidays). Standard ground shipping takes 5–7 business days for the contiguous United States, and 7–10 business days for Alaska, Hawaii, and Puerto Rico. Orders over $99 qualify for free standard shipping. Orders under $99 are subject to a flat shipping fee starting at $9.98, calculated at checkout based on your location and order weight. Every item comes with a tracking number, and you will receive a shipping confirmation email once your order is dispatched. Our warehouse team has years of experience in construction and building materials, so they know how to protect each bathroom product to ensure it arrives safely at your home.
Expedited shipping options (2-Day) are available for an additional charge at checkout regardless of order total. Large or oversized bathroom fixtures such as bathtubs and vanities may ship via freight carriers (LTL), with delivery typically taking 7–14 business days. The freight carrier will contact you directly to schedule a delivery appointment.
Of course. We want you to be completely satisfied with your purchase. You may return most unused items in their original packaging within 30 days of delivery for a full refund to your original payment method or exchange for a different product. Custom or special-order bathroom fixtures are non-returnable unless defective.
To initiate a return, please contact our customer service team at [email protected] or call +86 15383480358. You will receive a Return Merchandise Authorization (RMA) number and detailed return instructions. Items returned without an RMA number may be refused or subject to a restocking fee. Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, or damaged in transit). Refunds are processed within 5–10 business days of receiving the returned item at our facility.
Our principle is to solve problems and give customers peace of mind — just like we handle unexpected situations on construction sites, every service is a reflection of our reputation.
•Company address: Lane 4, Jiaokou Village Committee, Jiaokou Subdistrict, Lishi District, Lüliang, Shanxi, 033000, China
We aim for every customer to receive support as if they were talking to an old friend, whether it is pre-sale inquiries or after-sale assistance. Our customer service team responds to all inquiries within 24 business hours. For urgent matters, we recommend calling during business hours for immediate assistance.
Yes, we offer some customization options, such as faucet colors or shower set accessory combinations. Drawing from our construction experience, we ensure that every customized product can be installed and used safely. Custom or special-order bathroom fixtures may require additional processing time, typically 2–4 weeks, and are non-returnable unless defective. Our professional advice helps make custom products both beautiful and durable.
Yes. Most bathroom products are designed for easy installation and come with detailed English-language instructions and US-standard fittings. For customers unfamiliar with installation, we also provide online guidance or phone support. Our goal is to make installation as easy as possible, so anyone can enjoy a smooth setup experience. Every product ships with clear instructions to ensure straightforward installation and long-term safety.
Most of our bathroom products come with a 2-year warranty covering manufacturing defects. We believe that quality is the foundation of long-term trust, so every product undergoes rigorous multi-point quality inspection before leaving our warehouse. If you encounter a defect covered by warranty, please contact us at [email protected] with your order number and photos of the issue, and we will arrange a replacement or refund promptly.
After placing your order, you will receive a confirmation email with a tracking number. Once your order is processed and shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our Site and viewing your order history. Please allow 24–48 hours after receiving your tracking number for the carrier's system to update with scan information. If your tracking information has not updated within 3 business days of receiving your shipping confirmation, please contact our customer service team at [email protected] for assistance. We also send updates at key stages so customers always know where their order is — just like the transparency you expect from a professional construction site.
Our advantage lies in combining construction experience, engineering background, and supply chain management. Many customers have told us that our products are not only reliable but also come with attentive customer service. Every purchase is like receiving professional support from a construction project, making home improvement easier and more secure. Our products are built to meet strict North American standards, ship with full warranty coverage, and are backed by a team that understands real-world job sites. We bring that same level of professionalism and care to every order.
